Refund Policy

This page should be read in conjunction with the Terms and Conditions and any related pages.

Refund Policy
We will accept refunds under the following circumstances:

  • where the customer has contacted us within 24 hours of receipt of their order (whether in part or in full) and
  • where all of the order dispatched to the customer is returned to us with the products unopened and unused.

We will not refund part orders as although the products are guaranteed to be genuine, they are not guaranteed to work for all customers.  For this reason, we will not refund an order once some of the products have been used.

Client feedback indicates successful results from over 95% of our clients.

All refunds are subject to a discretionary return fee not exceeding £10 or 15€. This is because medicines cannot be restocked and must instead be destroyed.

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